nothing worse than a person who calls up who thinks she knows it all. everything i tell her to do she does the opposite. these are the most dangerous people who call in. the i think i know more than you type. if you know more than me why are you talking to me? people with MCSE call us all the time. they get on the high horse but cannot do simple things like build a manual connection. i am convinced that MCSE stands for "MUST CALL SOMEONE ELSE" i stand by this fact.