if you call up tech support and you hear the question who is your oem? (orignal equipment manufacturer) be afraid. be very very afraid. you see DELL, COMPAQ, E-machines who ever are gonna charge you more likely than not $29 or so to help you. now do you think removing your modem and or drivers because you could not get connected for a grand total of 5 minutes was so a good idea? no? i think not think so. do not whine and complain to me when i tell you to call them. AND! do not think of even asking me to help you with those kind of things. outside my support boundries could not even if i wanted to and believe me i don't. think i am gonna give you some free advice? gonna get fired for your stupid mistake? think again.