if you call up and your ...son, nephew, daughter or who ever. if they play alot of video games or know how to download songs, or surf the internet does not equal the ability to be abnle to tell me i do not know how to fix the computer. if they know so much why are they not doing my job? so when you call tech support and we are talking that means you are not. no saying my son said this is not working because...... if he knows what is wrong and he is such an expert tell him to fix his own mistake. or my personal favorite , my son "fixed my computer" fixed it all right fucked it up is what he done. here is your stupid sign cll the dreaded OEM and hope they will actually fix the problem the first time. (insert evil laugh here)